Careers

Drawing on our 30 years of experience in the region, we believe that we can become Cambodia’s number one preferred and trusted bank. If you want to work in a collaborative environment with abundant opportunities and your desire is to progress, you might be just what we’re looking for. Join us for a chance to shape the future of the Cambodian banking industry today.

Please see below a list of job titles we are currently hiring, as well as the closing dates for your reference. Even if your desired position is not listed in the current openings, please don’t hesitate to send your application, for we may find a suitable place for your qualifications and experience on our growing team.

No.

Position

Post

Working Station

Senior Officer, Merchant Business

Head Office, Phnom Penh

Responsibilities

Facilitate merchant registration in accordance with established policies and standard operating procedures (SOPs) to ensure compliance and efficiency.
Print, manage the stock, and distribute merchant point-of-sale materials (POSM), ensuring all materials are up-to-date and aligned with brand standards.
Manage communication within the merchant group via Telegram, fostering engagement and addressing concerns in a timely manner.
Conduct regular market surveys to ensure competitiveness and alignment with market trends, leveraging findings to inform strategic decisions.
Enhance and monitor performance reporting, providing insights and recommendations for improvement based on data analysis.
Analyze payment-related issues for merchants, assist with dispute resolution, and provide sustainable solutions to enhance satisfaction and loyalty while addressing inquiries and complaints promptly.
Collaborate with internal teams to escalate and resolve payment concerns efficiently, and contribute to improving merchant product features by identifying root causes and sharing trend analyses.
Support the Line Manager in monitoring merchant transactions and formulating retention strategies to minimize attrition, ensuring a strong and engaged merchant base.
Assist the Line Manager in developing and implementing strategies to achieve volume and revenue targets for the merchant acquiring business, contributing to overall organizational goals.
Prepare daily reports on product and service requests from branches and departments, providing visibility into operations and identifying areas for improvement.
Compile weekly reports on product and service feedback from relevant stakeholders (both internal teams and customers), along with daily activity reports for the team, to facilitate informed decision-making.
Engage in continuous professional development to stay updated on industry trends and best practices, contributing to personal and team growth.
Foster positive relationships with merchants and internal teams, promoting collaboration and a shared commitment to achieving business objectives.
Perform additional tasks as assigned by the Line Manager or management, demonstrating flexibility and a willingness to support organizational needs.

Officer, Card and Merchant Business

Head Office, Phnom Penh

Responsibilities

Facilitate merchant registration in accordance with established policies and standard operating procedures (SOPs) to ensure compliance and efficiency.
Print, manage the stock, and distribute merchant point-of-sale materials (POSM), ensuring all materials are up-to-date and aligned with brand standards.
Manage communication within the merchant group via Telegram, fostering engagement and addressing concerns in a timely manner.
Conduct regular market surveys to ensure competitiveness and alignment with market trends, leveraging findings to inform strategic decisions.
Enhance and monitor performance reporting, providing insights and recommendations for improvement based on data analysis.
Analyze payment-related issues for merchants, assist with dispute resolution, and provide sustainable solutions to enhance satisfaction and loyalty while addressing inquiries and complaints promptly.
Collaborate with internal teams to escalate and resolve payment concerns efficiently, and contribute to improving merchant product features by identifying root causes and sharing trend analyses.
Support the Line Manager in monitoring merchant transactions and formulating retention strategies to minimize attrition, ensuring a strong and engaged merchant base.
Assist the Line Manager in developing and implementing strategies to achieve volume and revenue targets for the merchant acquiring business, contributing to overall organizational goals.
Prepare daily reports on product and service requests from branches and departments, providing visibility into operations and identifying areas for improvement.
Compile weekly reports on product and service feedback from relevant stakeholders (both internal teams and customers), along with daily activity reports for the team, to facilitate informed decision-making.
Engage in continuous professional development to stay updated on industry trends and best practices, contributing to personal and team growth.
Foster positive relationships with merchants and internal teams, promoting collaboration and a shared commitment to achieving business objectives.
Perform additional tasks as assigned by the Line Manager or management, demonstrating flexibility and a willingness to support organizational needs.

Customer Service Representatives

Toul Kork Branch

Responsibilities

Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; answering questions in person or on telephone; referring to other bank services.
Going out to support Sales such as Open new account, KHQR, Payroll and some product like Deposit, Loan that under Retail Banking product
Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs.
Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures.
Maintains customer confidence and protects bank operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.

Requirements

Degree in banking and finance, Accounting, Business or any related discipline.
Minimum 1 years relevant working experience with commercial bank or financial
Organizational and time management skills.
Ability to work effectively in a team environment.
Sound sales and negotiation skills.
Sound written and verbal communication skills.
Understanding of economic climate and impact of country factors on customer’s business as well as the bank.
Articulate with strong writing skill in English and Khmer.
High degree of self-motivation and excellent interpersonal skills.

Officer, Cybersecurity Operation

Head Office, Phnom Penh

Responsibilities

Implement, design, deployment, and configuration of SIEM solutions to meet organizational security requirements.
Develop and implement SIEM use cases, correlation rules, and dashboards to detect threats effectively.
Integrate SIEM with various data sources, including firewalls, endpoints, applications, and cloud services.
Monitor and analyze logs and alerts generated by the SIEM to identify and respond to security events.
Stay up-to-date with the latest cyber security trends, threats, and technologies to continuously improve our security posture
Understand the threat intelligence and database.
Work with a Managed Security Services Provided (MSSP) to respond to escalated security incidents.
Provide level 1 and level 2 security incident support, analyze incidents, and determine proper remediation actions.

Requirements

Bachelor’s degree in Computer Science, Information Security, or a related field.
Certifications such as CEH, CompTIA Security+, or equivalent are preferred.
Strong understanding of cybersecurity principles, frameworks, and technologies.
Hands-on experience with SIEM platforms and log analysis.
Proficiency in managing firewalls, IDS/IPS, and endpoint protection solutions.

Head, Risk Management

Head Office, Phnom Penh

Responsibilities

Departmental & organizational structuring:
Develop contingency for business and testing, Systematic and Secured Payment alert; and monitoring Business Continuity Plan;
Develop, review, comment and ensure maintenance of tools, policies and procedures (risk management framework) inherent to the risk department, for validation by the Risk Management Committee;
Provide recommendations for review of the risk management framework as needed;
Ensure integration and mainstreaming of risk management across all B.I.C Bank’s departments, frameworks, etc.,
Develop and ensure implementation of communication lines across the organization regarding risk;
Advise B.I.C Bank’s board and senior management in building an organizational culture of risk;
Develop and maintain a structured communication with the internal audit department;
Awareness raising and training of all risk-owners on their roles, responsibilities and accountabilities with respect to risk management;
Lead the Risk Taskforce at B.I.C Bank’s management level;
Manage progress in risk management graduation model and plan;
Ensure cost-effectiveness and efficiency of risk framework;
Periodic review of internal policies and procedures to ensure adequacy and relevance in terms of risk management.
Risk Identification & assessment:
Analyzing risk profile;
Assessment of the likelihood and impact of loss incurred from the non-compliance to Laws, regulations and internal policies Risk evaluation, which involves comparing estimated risks with criteria established by Bank such as costs, legal requirements and environmental factors, and evaluating Bank’s previous handling of risks;
Carry out regular risk control self-assessments;
In coordination with all relevant stakeholders, design, implement and maintain a risk appetite framework in order to be able to measure the severity of both the financial and non-financial risks of B.I.C Bank;
Pro-actively ensure that risks are measured and quantified according to the risk appetite framework in order to make prioritization of mitigating actions possible;
Develop, design and maintain an incident reporting process and implementation and maintain an incident database;
Carry out risk assessments in preparation for key developments in B.I.C Bank including new technology, partnerships, product developments, expansions, policy and procedure developments, etc.;
In coordination with the risk owners, update risk registers accordingly;
Pro-actively ensure that new risks are identified, quantified, and understood by the relevant risk-owners.
Risk Monitoring:
Update Key Risk Indicators and Risk Matrix to monitor and communicate risk levels accordingly;
Provide training to all risk-owners on their roles, responsibilities and accountabilities with respect to risk management, including using lessons learnt as well as sharing of best practices
Support risk-owners in developing mitigation strategies in response to risks and follow-up implementation of these mitigation strategies;
Undertake other tasks as required.

Manager, Digital Platform

Head Office, Phnom Penh

Responsibilities

Provide daily digital application support to internal users such as Internet Banking, Mobile Banking, etc.
Communicate with business users to understand the business needs in order to define project scopes and specifications of related digital applications
Analyze and troubleshoot issues in digital applications
Fix issues in digital applications and support testing with related stakeholders
Keep monitoring and resolving issues in help desk system
Constantly follow up the related stakeholders and vendors for root cause and solution
Conduct self-testing on digital application solutions before UAT testing
Set up the testing environments
Implement the solutions in production environment
Document the application user guide and provide training to the users
Deploy digital application patches
Manage multiple projects simultaneously
Any related tasks assigned by supervisor or management from time to time.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field
5 years of experiences in banking sector
Strong understanding of digital banking products and services
Experience in providing technical support to end-users in a related field
Ability to identify the root causes of application errors
Ability to keep up with innovation in application design
Experiences of in-house applications development is a plus
A strong desire to work in a team
High initiative, commitment, good communication, and problem-solving skills
Computer literacy and English language proficiency.

Deputy Manager, Core Banking System

Head Office, Phnom Penh

Responsibilities

Communicate with business users to understand the business needs in order to define project scopes and specifications
Configure and customize Core Banking products and services as business requirement
Support daily operation in Core Banking System
Perform and monitor daily COB
Analyze and troubleshoot issues in Core Banking System
Fix issues in Core Banking System and support testing with related stakeholders
Keep monitoring and resolving issues in help desk system
Constantly follow up the related stakeholders and vendors for root cause and solution
Conduct self-testing on Core Banking System solutions before UAT testing
Set up the testing environments
Implement the solutions in production environment
Expose Core Banking System API
Document the application user guide and provide training to the users
Assist in DR testing on Core Banking System
Review Core Banking System User Profile and Access Rights
Deploy Core Banking System Patches (Application Level)
Manage multiple projects simultaneously
Any related tasks assigned by supervisor or management from time to time.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field
4 years of experiences in Temenos Core Banking System and its APIs
Strong understanding of banking products and services
Experience in T24 AA product configuration and customization
Experience in TAFJ and JBoss
Experience in routine development in TAFJ environment
Experience in JAVA Development is a plus
A strong desire to work in a team
High initiative, commitment, good communication, and problem-solving skills
Computer literacy and English language proficiency.

Senior Officer, Database Administration

Head Office, Phnom Penh

Responsibilities

Create and maintain all databases required for testing and production environment
Monitor database performance including cluster and data guard status
Perform ongoing tuning of the database instances
Enhance database performance and ensure maximum uptime of the database
Provide technical support to application development teams or relevant teams
Perform backup and recovery of the databases
Apply database security patches
Any related tasks assigned by supervisor or management from time to time.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field
2 years of experience in Oracle Database Administration
Experience of Data Guard and Cluster
Experience of database security, backup and recovery, performance monitoring standards
Experience in Linux and Solaris OS
Strong command of Structured Query Language and Unix Shell Script
Understanding of RDBMS and XML Database Management Systems.
A strong desire to work in a team
High initiative, commitment, good communication, and problem-solving skills
Computer literacy and English language proficiency.

Officer, Digital Platform

Head Office, Phnom Penh

Responsibilities

Provide daily digital application support to internal users such as Internet Banking, Mobile Banking, etc.
Communicate with business users to understand the business needs in order to define project scopes and specifications of related digital applications
Analyze and troubleshoot issues in digital applications
Fix issues in digital applications and support testing with related stakeholders
Keep monitoring and resolving issues in help desk system
Constantly follow up the related stakeholders and vendors for root cause and solution
Conduct self-testing on digital application solutions before UAT testing
Set up the testing environments
Implement the solutions in production environment
Document the application user guide and provide training to the users
Deploy digital application patches
Manage multiple projects simultaneously
Any related tasks assigned by supervisor or management from time to time.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field
1 year of experiences in banking sector
Strong understanding of digital banking products and services
Experience in providing technical support to end-users in a related field
Ability to identify the root causes of application errors
Ability to keep up with innovation in application design
Experiences of in-house applications development is a plus
A strong desire to work in a team
High initiative, commitment, good communication, and problem-solving skills
Computer literacy and English language proficiency.

Officer, BI Developer

Head Office, Phnom Penh

Responsibilities

Communicate with business users to understand the business requirements in order to define appropriate report solutions
Build reporting and analyze data to present insights concisely
Design and develop reports on reporting tools
Maintain and enhance BI solutions and automated reporting
Maintain reporting source code and query
Keep monitoring and resolving report issues in help desk system
Constantly follow up the related stakeholders for root cause and solution
Deploy the reports in testing environment
Deploy the reports in production environment
Document the user guide and provide training to the users
Manage multiple projects simultaneously
Any related tasks assigned by supervisor or management from time to time.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field
1 years of experiences in data analysis, reporting platform, Oracle database, PostgreSQL, SQL Server and Data warehouse
Knowledge of reporting tools (Power BI, Oracle BI, Jasper Report)
Experience in Power BI is highly desirable
Good at logical analysis, data structure, and algorithms
Good understanding of banking products and services
Basic knowledge in Apache Tomcat, JBoss and Spring Boot is a plus
A strong desire to work in a team
High initiative, commitment, good communication, and problem-solving skills
Computer literacy and English language proficiency.

Senior Officer, Cloud Infrastructure

Head Office, Phnom Penh

Responsibilities

Design and maintain scalable, reliable AWS cloud environments
Analyze current infrastructure and recommend improvements to optimize performance
Develop and enforce best practices for cloud security, scalability, and reliability.
Automate cloud processes using Infrastructure as Code (IaC) tools.
Provide technical guidance and mentorship to team members
Stay up-to-date with AWS services and best practices
Monitor and manage cloud services to ensure they meet performance and security standard
Collaborate with vendors and stay current on cloud computing trends and technology
Report the task/project progress line manager
Any related tasks may assign by line manager from time to time.

Requirements

Qualification in Information Technology, Computer Science, Information Security, and other related degrees.
At least 2 years of cloud infrastructure.
Proficiency in AWS services (e.g., EC2, S3, RDS)
Relevant certifications (Ex: AWS Certified Cloud Practitioner, AWS Certified Solutions Architect)
Knowledge of infrastructure as code (e.g., Terraform, Ansible)
Understanding of networking concepts and security best practices
Excellent problem-solving and analytical skills
Good knowledge in both written & spoken English
Flexible and willing to learn and strong communication
Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill

Officer, DevOps

Head Office, Phnom Penh

Responsibilities

Assisting in implementing and maintaining version control systems, configuration management tools, and other DevOps-related technologies
Assisting in defining and setting development, test, release, update, and support processes for DevOps operation.
Perform root cause analysis of production errors and resolve technical issues and recommend the fix.
Work with software developers to ensure that development follows established processes and works as intended.
Monitoring and managing infrastructure, ensuring optimal performance, security, and scalability.
Ensuring compliance with industry best practices and organizational policies
Collaborating with developers and operational teams to automate and optimize CI/CD pipelines.
Implementing and monitoring containerization (e.g., Docker) and orchestration (e.g., Kubernetes).
Participate in System Testing and recommend improvements/fixing if any.
Assist and provide high quality demand analysis to support decision making at senior level or management.
Any related tasks may assign by supervisor or management from time to time.

Requirements

Candidate must possess at least Bachelor's Degree, Professional Degree, Master's Degree or equivalent.
At least 2 years of working experience in management filed.
Awareness of critical concepts in DevOps and Agile principles.
Experience as a DevOps engineer or in a similar software engineering role.
Proficiency with Git and GitHub workflows.
Familiarity with DevOps tools and technologies, such as ArgoCD, Docker, Kubernetes, and Ansible.
Experience with cloud platforms, such as AWS, Azure, or Google Cloud. Preferable AWS.
Working knowledge of various tools, open-source technologies, and cloud services
High degree of self-motivation and excellent interpersonal skills
Good at English and computer literation.
Flexible and willing to learn and able to work under pressure, honest, hardworking, good teamwork & interpersonal skill.

Officer, Backend & API Developer

Head Office, Phnom Penh

Responsibilities

Organize and participate the testing, evaluating for the new system.
Joint develop and implementation related system, backend system development.
Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need.
Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully.
Executed the checklists and report the task progress to supervisor.
Support the users including the procedural documentation and relevant reports related system
Provide the training if the related system has been implemented.
Report the task/project progress to supervisor.
Any related tasks may assign by supervisor or management from time to time.

Requirements

Qualification in Information Technology, Computer and Science, Information Security, and other related degrees.
At least 2 years of development experience.
Experience in backend system development, Spring boot Java
Database: MySQL, SQL Server and Oracle.
Experience in HTML, Java, XML, JSON, RESTfull API ..etc.
Experience in resolving issue in term of technical support and document preparation for future reference.
Good knowledge in both written & spoken English
Flexible and willing to learn
Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill

Senior Officer, Video Editor

Head Office, Phnom Penh

Responsibilities

Work closely with internal team to support video editing including reviewing footage, recording footage, making editorial decisions, rough cuts, audio adjustment, color correction, & final editing using Adobe Premiere, After Effect, Cinema 4D…etc.
Able to advise for team of trending animation/techniques/technology which improve the video quality performance
Create and design motion graphics for various video projects, including promotional videos, social media content, and explainer videos
Able to use camera equipment and smart phone to record footage
Create motion graphic 2D & 3D animation
Process to deliver the predetermined video standards and quality
Performing the full range of editing works from splicing, to sound balancing, color correction, and color grading
Reviewing the script to better understand the video production requirements
Editing raw footage content and cutting video sequences to ensure that concepts are translated effectively
Organizing and managing all audio and video assets to ensure a smooth workflow
Other tasks as assigned by the line manager

Requirements

Bachelor’s degree in film studies, cinematography, or related field
English writing and speaking in Medium level
Hands-on experience with editing software, including Adobe After Effects, Adobe Premier, Cap Cut, Final Cut Pro X, Lightworks, plus Blender
Creative and artistic skills
Familiarity with 3D composition and special effects
Portfolio of completed film productions, motion graphic
Creativity mindset with a “Can-do” attitude
Ability to work in a Diversity & Inclusion team environment
Be able to work independently

Senior Officer, Graphic Design

Head Office, Phnom Penh

Responsibilities

Transferring content ideas to be visual storytelling that engages, informs, and inspires (in both print and electronic media)
Designing and consulting the company’s POS collaterals (brochures, leaflets, boxes, cards, banners, etc.)
Editing compelling short & simple social videos (basic requirements)
To propose/layout our product landing pages, blog pages, website key visual, etc.; on Figma
Collaborating with Brand team to brainstorm and conceptualize visually appealing concepts;
Understanding and applying brand guidelines, ensuring all the visual styles, tone, and moods will follow brand direction;
Identifying flaws and proposing solutions that improve design capabilities;
Assisting in preparing the creative brief. Working with vendors, such as storyboarding, art directing, key visual development, etc.;
Organizing and managing digital assets, ensuring easy accessibility for the team;
Be involved in meetings to discuss concepts and ideas for design layouts, colors, images and other matters concerning overall graphic design;
Project management by coordinating with internal (marketing, Biz Units) and external parties (outside agencies, printers);
Stay up-to-date with industry trends and technologies to continually improve and adapt creative processes.

Requirements

An association or bachelor’s degree in graphic design or related field;
Minimum 3 year’s experiences as a Designer/ Video Editor;
Good at English and Khmer language;
Proficiency in editing tools such as Adobe illustrator, In-Design, After Effects, Capcut, Premiere Pro and Photoshop; Figma
Experience in printing marketing materials is a plus (flyers, brochures, cards, booklets, etc.);
A strong portfolio showcasing your graphic design and motion graphics work;
Creativity mindset with a “Can-do” attitude and open to feedbacks;
Ability to work in a Diversity & Inclusion team environment;
Excellent communication and teamwork skills.
The bank will provide Macbook and other working accessories (hub, bag, book, etc.)

Director, Corporate Banking

Head Office, Phnom Penh

Responsibilities

Develop, execute, review and monitor annual budgets and business strategy, and annual operating plan and resources planning.
Drive sales team performance, monitor / review the Corporate Banking portfolio by segment on an overall basis and by product, corporate profile on periodic basis to evaluate the quality and performance of the portfolio.
Implement the bank’s approved strategy / plan to facilitate achievement of related short- and long-term business goals in the most effective and efficient manner.
Develop and manage targeted Corporate Relationships by extending capital, developing robust multi-product account plans, and delivering banking solutions. This is inclusive of financing, capital raising, advisory, treasury management and risk management solutions.
Develop and maintain solid corporate relationships with the all the major corporates
Coordinate Corporate Banking marketing initiatives with marketing department to maximize cross-selling of the bank products and services
Oversee the overall action plans for addressing control weaknesses or compliance issues noted by Internal Audit Department, external auditors, or the Compliance function.
Conduct training to other departments including but not limited to Product Sales and Contact Center.
Perform other duties as assigned by the line manager and bank.

Requirements

8 to 10 years of experience in banking experience around corporate and / or business banking
MBA / Post-Graduate in business management, finance, or statistics.
Excellent communication skills with proficiency in written and spoken
Excellent product knowledge in credit management and lending, trade, treasury, Global Liquidity and cash management, insurance and investment, and private banking
Good knowledge of banking operations, Finance, Control and Risk Management.
Good internal and external stakeholder relationship management track records.
Good knowledge of lending and portfolio management

Senior Officer, Legal and Compliance

Head Office, Phnom Penh

Responsibilities

COMPLIANCE MATERS
develop core policies (e.g. compliance policy, AML/CFT policy, KYC policy…) and develop a risk-based compliance program and planning with sufficient monitoring and testing.
ensure compliance with internal policies and promote compliance culture.
making inquiries into compliance incidents and carry out further investigations as appropriate.
implementation of the policies for AML/CFT measures; the appropriate AML/CFT procedures including customer acceptance policy, customer due diligence, record keeping, on-going monitoring, reporting of suspicious transactions and combating the financing of terrorism are implemented effectively;
regular assessment of the AML/CFT mechanisms to ensure that the mechanisms are sufficient to address the changing trends;
the channel of communication from the respective employees to the compliance officer is secured and that any information is kept confidential;
compliance with the AML/CFT legal and regulatory requirements
the identification of money laundering and financing of terrorism risks associated with new products or services or arising from the reporting entity’s operational changes, including the introduction of new technology and processes.
response to regulatory findings, deficiencies and violations.
act as a key contact between BIC Bank and regulators.
participate in the consultative process on draft regulations as requested by regulators.
prepare the letter for response to Deika from NBC, GDT, Court and relevant Ministries
assist manager/head of legal and compliance to produce all reports both internal and external organization.
LEGAL AFFAIRS
Provide and keep legal update to the management and relevant departments.
Prepare letter for submit to the regulators for request approval or inform.
Review all documents but limited to POA, Agreement/contract, policies, procedures/processes and guidelines, TOR, Terms and Conditions and other as required.
Communicate with lawyers.
Prepare and support the Trust affairs.
Fulfill other tasks as required.

Manager, Relationship
Management - Deposit

Head Office, Phnom Penh

Responsibilities

Promote Deposit products both FD and CASA.
Manage/organize/support promotional activities, product launch, and information distribution.
Oversee/manage the servicing of customer accounts.
Cross sell other bank products – remittances, retail loans, etc.
Provide superior customer service and solution to customer's financial needs.
Deal proactively with the bank customers to fulfill their banking requirements and solve their queries efficiently.
Assist in ongoing services related initiatives/projects and Marketing activities to support company business.
Monitor and track bank deposit rates and feedback for ALCO/Treasury.
Conduct customer satisfaction surveys and feedback program.
All other matters ancillary to the above and to perform any other related duties that Management and Head of Marketing may require from time to time.

Requirements

Degree in Marketing, Business or any related discipline.
Minimum 2 years relevant working experience with commercial bank
Good English communications, Thai speaking
Good English communications, Vietnamese speaking
High Commitment, willing to achieve assigned target.
Effective presentation and communication skills, good at social-networking.
Able to interact confidently at all levels.
Possess positive attitude, good character, enthusiasm and willingness to work both independently and as a team member.
Willing to work under pressure
Highly skilled customer service
Strong clientele base
Literate in Microsoft software

Manager, IT Audit

Head Office, Phnom Penh

Responsibilities

Assist Head of Internal Audit in preparing and execution of annual IT and IS audit plan and strategy
Monitor and control all processes and activities of IT and IS Audit
Perform regular audits and documentation related to f IT & IS and related fields in accordance with established internal audit programs, annual internal audit plan, audit policy/procedures, and audit manual
Responsible for examining and evaluating the adequacy and efficiency of business process the Bank as assigned by management of internal audit department
Development of internal audit procedure and technique to analyze the effectiveness of internal control system, risk management, and corporate governance system of the Bank
Ensure the risk identification operationally is performed effectively, reducing where possible the scope of review without reducing the provision of assurance
Perform the surprised audit as scheduled
Active good and professional communication and engagement with business units of the bank
Ensures that audited department complies with internal policies and find the weakness points in policies and procedures to provide recommendation
Ensure the accuracy and correctly of internal audit writing and timely submission to other stakeholders
Conduct follow-up audits to monitor management’s interventions
Organize personal effort along with those of junior auditors to be risk-based, productive, and efficient at all times
Direct and guide the subordinate staff when and where applicable
Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards
Perform other related duties as assigned

Requirements

Bachelor’s degree in Computer Science, Information System or related fields with sufficient courses in Information Technology, Information Security, Digital, Cards
CIA, CISA, CISSP, CRISC and/or advanced degree (MBA, MS) are a plus
Sound knowledge of Bank policy, procedures, program, guidelines, memos, risk and regulatory compliances is an advantage
Minimum 3-5 years of working experience in IT & IS audit role and managing audit team
Strong understanding of system security, IT & IS governance, controls, vulnerabilities, IT & IS compliances and assessment tools
Having good analytical skills and attention to detail
Having good interpersonal skills
Being keen to learning new things
Effective communication
Good command of Khmer and English
Good interpersonal skill, self-motivated and loyalty
Able to travel to provinces
Dependability, cooperation and able to work under pressure
Knowledge of Microsoft Word, Excel, PowerPoint and Internet & Email

Senior Officer, Operational Risk

Head Office, Phnom Penh

Responsibilities

Maintain the development and implementation of the operational risk management framework
Develop and oversee the execution of the RCSA program
Oversee the development, testing, and maintenance of the Business Continuity Plan (BCP)
Conduct risk assessment of new product development and observation of product UAT testing
Design and implement a system for KRI identification, monitoring, and reporting
Develop and implement a standardized incident management process
Review and maintain operational risk policies and procedures up to date
Conduct risk training and awareness sessions for staff
Analyze operational risk data and prepare reports for management
Stay informed of current trends and best practices in operational risk management

Requirements

Bachelor's degree in Finance, Banking and Risk Management or a related field (Master's degree preferred)
Minimum 1 years of experience in operational risk management
Proven experience in RCSA, BCM, KRI development, and incident management
Strong understanding of operational risk frameworks and best practices
Excellent communication, analytical, and problem-solving skills
Ability to work independently and as part of a team
Proficient in MS Office Suite

Senior Officer, Copywriter

Head Office, Phnom Penh

Responsibilities

60% Copywriting:
Read, understand, and write following the brand communication guidelines
Develop and maintain a consistent brand voice and tone across all communication channels, ensuring content reflects the bank's image and messaging strategy
Writing and editing variable formats of content including website copy, blog posts, white papers, social media posts, newsletters, brochures, etc.
Supporting and collaborating with the agencies about content on web, app, other platforms
Implementing & reviewing content in Khmer, and English language. Chinese is a plus
Have a creative mindset and skill set for word-playing
20% Content Strategist:
Propose and develop creative copy concepts that effectively communicate the bank's unique value proposition. Present ideas to stakeholders and refine concepts based on feedback
Utilize SEO best practices to optimize content for search engines and enhance online visibility. Incorporate digital marketing principles to drive engagement and conversions
Supporting & reviewing the creative vendor’s outputs, ensuring brand consistency
Acting as a local expert: Counseling about local trends, behaviors, and insights in terms of content in the Cambodia market
Coordinating with designers to release visually appealing elements into digital campaigns
Adjusting content writing style & keyhook based on content performance report
20% Others:
Support the development of product content for business materials such as sales decks, POSM (Point of Sale Materials), and other marketing collateral
Collaborating with the Marketing team and other departments to deliver tasks
Updating and reporting monthly to the line manager

Requirements

BA degree in Marketing, Journalism, Advertising, Media & Communications, Linguistics or related disciplines
At least 4 years of relevant experience as a Copywriter or Content Marketer position (experience in Banking/Fintech companies: Financial Institution, Advertising Agency, Public Newspaper preferred)
Proficient in English and Khmer language, both speaking and writing. With Chinese is a plus
Familiar with various content formats of social media and digital platforms (Facebook, LinkedIn, Instagram, Youtube, Tiktok, Website, etc.)
Proven record with a diverse portfolio showcasing your relevant work
Creativity mindset with a “Can-do” attitude
Ability to work in a Diversity & Inclusion team environment
Be able to work independently

Position

Post

Senior Officer, Merchant Business

Working Station

Head Office, Phnom Penh

Responsibilities

Facilitate merchant registration in accordance with established policies and standard operating procedures (SOPs) to ensure compliance and efficiency.
Print, manage the stock, and distribute merchant point-of-sale materials (POSM), ensuring all materials are up-to-date and aligned with brand standards.
Manage communication within the merchant group via Telegram, fostering engagement and addressing concerns in a timely manner.
Conduct regular market surveys to ensure competitiveness and alignment with market trends, leveraging findings to inform strategic decisions.
Enhance and monitor performance reporting, providing insights and recommendations for improvement based on data analysis.
Analyze payment-related issues for merchants, assist with dispute resolution, and provide sustainable solutions to enhance satisfaction and loyalty while addressing inquiries and complaints promptly.
Collaborate with internal teams to escalate and resolve payment concerns efficiently, and contribute to improving merchant product features by identifying root causes and sharing trend analyses.
Support the Line Manager in monitoring merchant transactions and formulating retention strategies to minimize attrition, ensuring a strong and engaged merchant base.
Assist the Line Manager in developing and implementing strategies to achieve volume and revenue targets for the merchant acquiring business, contributing to overall organizational goals.
Prepare daily reports on product and service requests from branches and departments, providing visibility into operations and identifying areas for improvement.
Compile weekly reports on product and service feedback from relevant stakeholders (both internal teams and customers), along with daily activity reports for the team, to facilitate informed decision-making.
Engage in continuous professional development to stay updated on industry trends and best practices, contributing to personal and team growth.
Foster positive relationships with merchants and internal teams, promoting collaboration and a shared commitment to achieving business objectives.
Perform additional tasks as assigned by the Line Manager or management, demonstrating flexibility and a willingness to support organizational needs.

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Position

Post

Officer, Card and Merchant Business

Working Station

Head Office, Phnom Penh

Responsibilities

Facilitate merchant registration in accordance with established policies and standard operating procedures (SOPs) to ensure compliance and efficiency.
Print, manage the stock, and distribute merchant point-of-sale materials (POSM), ensuring all materials are up-to-date and aligned with brand standards.
Manage communication within the merchant group via Telegram, fostering engagement and addressing concerns in a timely manner.
Conduct regular market surveys to ensure competitiveness and alignment with market trends, leveraging findings to inform strategic decisions.
Enhance and monitor performance reporting, providing insights and recommendations for improvement based on data analysis.
Analyze payment-related issues for merchants, assist with dispute resolution, and provide sustainable solutions to enhance satisfaction and loyalty while addressing inquiries and complaints promptly.
Collaborate with internal teams to escalate and resolve payment concerns efficiently, and contribute to improving merchant product features by identifying root causes and sharing trend analyses.
Support the Line Manager in monitoring merchant transactions and formulating retention strategies to minimize attrition, ensuring a strong and engaged merchant base.
Assist the Line Manager in developing and implementing strategies to achieve volume and revenue targets for the merchant acquiring business, contributing to overall organizational goals.
Prepare daily reports on product and service requests from branches and departments, providing visibility into operations and identifying areas for improvement.
Compile weekly reports on product and service feedback from relevant stakeholders (both internal teams and customers), along with daily activity reports for the team, to facilitate informed decision-making.
Engage in continuous professional development to stay updated on industry trends and best practices, contributing to personal and team growth.
Foster positive relationships with merchants and internal teams, promoting collaboration and a shared commitment to achieving business objectives.
Perform additional tasks as assigned by the Line Manager or management, demonstrating flexibility and a willingness to support organizational needs.

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Position

Post

Customer Service Representatives

Working Station

Toul Kork Branch

Responsibilities

Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; answering questions in person or on telephone; referring to other bank services.
Going out to support Sales such as Open new account, KHQR, Payroll and some product like Deposit, Loan that under Retail Banking product
Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs.
Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures.
Maintains customer confidence and protects bank operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.

Requirements

Degree in banking and finance, Accounting, Business or any related discipline.
Minimum 1 years relevant working experience with commercial bank or financial
Organizational and time management skills.
Ability to work effectively in a team environment.
Sound sales and negotiation skills.
Sound written and verbal communication skills.
Understanding of economic climate and impact of country factors on customer’s business as well as the bank.
Articulate with strong writing skill in English and Khmer.
High degree of self-motivation and excellent interpersonal skills.

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Position

Post

Officer, Cybersecurity Operation

Working Station

Head Office, Phnom Penh

Responsibilities

Implement, design, deployment, and configuration of SIEM solutions to meet organizational security requirements.
Develop and implement SIEM use cases, correlation rules, and dashboards to detect threats effectively.
Integrate SIEM with various data sources, including firewalls, endpoints, applications, and cloud services.
Monitor and analyze logs and alerts generated by the SIEM to identify and respond to security events.
Stay up-to-date with the latest cyber security trends, threats, and technologies to continuously improve our security posture
Understand the threat intelligence and database.
Work with a Managed Security Services Provided (MSSP) to respond to escalated security incidents.
Provide level 1 and level 2 security incident support, analyze incidents, and determine proper remediation actions.

Requirements

Bachelor’s degree in Computer Science, Information Security, or a related field.
Certifications such as CEH, CompTIA Security+, or equivalent are preferred.
Strong understanding of cybersecurity principles, frameworks, and technologies.
Hands-on experience with SIEM platforms and log analysis.
Proficiency in managing firewalls, IDS/IPS, and endpoint protection solutions.

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Position

Post

Head, Risk Management

Working Station

Head Office, Phnom Penh

Responsibilities

Departmental & organizational structuring:
Develop contingency for business and testing, Systematic and Secured Payment alert; and monitoring Business Continuity Plan;
Develop, review, comment and ensure maintenance of tools, policies and procedures (risk management framework) inherent to the risk department, for validation by the Risk Management Committee;
Provide recommendations for review of the risk management framework as needed;
Ensure integration and mainstreaming of risk management across all B.I.C Bank’s departments, frameworks, etc.,
Develop and ensure implementation of communication lines across the organization regarding risk;
Advise B.I.C Bank’s board and senior management in building an organizational culture of risk;
Develop and maintain a structured communication with the internal audit department;
Awareness raising and training of all risk-owners on their roles, responsibilities and accountabilities with respect to risk management;
Lead the Risk Taskforce at B.I.C Bank’s management level;
Manage progress in risk management graduation model and plan;
Ensure cost-effectiveness and efficiency of risk framework;
Periodic review of internal policies and procedures to ensure adequacy and relevance in terms of risk management.
Risk Identification & assessment:
Analyzing risk profile;
Assessment of the likelihood and impact of loss incurred from the non-compliance to Laws, regulations and internal policies Risk evaluation, which involves comparing estimated risks with criteria established by Bank such as costs, legal requirements and environmental factors, and evaluating Bank’s previous handling of risks;
Carry out regular risk control self-assessments;
In coordination with all relevant stakeholders, design, implement and maintain a risk appetite framework in order to be able to measure the severity of both the financial and non-financial risks of B.I.C Bank;
Pro-actively ensure that risks are measured and quantified according to the risk appetite framework in order to make prioritization of mitigating actions possible;
Develop, design and maintain an incident reporting process and implementation and maintain an incident database;
Carry out risk assessments in preparation for key developments in B.I.C Bank including new technology, partnerships, product developments, expansions, policy and procedure developments, etc.;
In coordination with the risk owners, update risk registers accordingly;
Pro-actively ensure that new risks are identified, quantified, and understood by the relevant risk-owners.
Risk Monitoring:
Update Key Risk Indicators and Risk Matrix to monitor and communicate risk levels accordingly;
Provide training to all risk-owners on their roles, responsibilities and accountabilities with respect to risk management, including using lessons learnt as well as sharing of best practices
Support risk-owners in developing mitigation strategies in response to risks and follow-up implementation of these mitigation strategies;
Undertake other tasks as required.

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Position

Post

Manager, Digital Platform

Working Station

Head Office, Phnom Penh

Responsibilities

Provide daily digital application support to internal users such as Internet Banking, Mobile Banking, etc.
Communicate with business users to understand the business needs in order to define project scopes and specifications of related digital applications
Analyze and troubleshoot issues in digital applications
Fix issues in digital applications and support testing with related stakeholders
Keep monitoring and resolving issues in help desk system
Constantly follow up the related stakeholders and vendors for root cause and solution
Conduct self-testing on digital application solutions before UAT testing
Set up the testing environments
Implement the solutions in production environment
Document the application user guide and provide training to the users
Deploy digital application patches
Manage multiple projects simultaneously
Any related tasks assigned by supervisor or management from time to time.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field
5 years of experiences in banking sector
Strong understanding of digital banking products and services
Experience in providing technical support to end-users in a related field
Ability to identify the root causes of application errors
Ability to keep up with innovation in application design
Experiences of in-house applications development is a plus
A strong desire to work in a team
High initiative, commitment, good communication, and problem-solving skills
Computer literacy and English language proficiency.

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Position

Post

Deputy Manager, Core Banking System

Working Station

Head Office, Phnom Penh

Responsibilities

Communicate with business users to understand the business needs in order to define project scopes and specifications
Configure and customize Core Banking products and services as business requirement
Support daily operation in Core Banking System
Perform and monitor daily COB
Analyze and troubleshoot issues in Core Banking System
Fix issues in Core Banking System and support testing with related stakeholders
Keep monitoring and resolving issues in help desk system
Constantly follow up the related stakeholders and vendors for root cause and solution
Conduct self-testing on Core Banking System solutions before UAT testing
Set up the testing environments
Implement the solutions in production environment
Expose Core Banking System API
Document the application user guide and provide training to the users
Assist in DR testing on Core Banking System
Review Core Banking System User Profile and Access Rights
Deploy Core Banking System Patches (Application Level)
Manage multiple projects simultaneously
Any related tasks assigned by supervisor or management from time to time.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field
4 years of experiences in Temenos Core Banking System and its APIs
Strong understanding of banking products and services
Experience in T24 AA product configuration and customization
Experience in TAFJ and JBoss
Experience in routine development in TAFJ environment
Experience in JAVA Development is a plus
A strong desire to work in a team
High initiative, commitment, good communication, and problem-solving skills
Computer literacy and English language proficiency.

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Position

Post

Senior Officer, Database Administration

Working Station

Head Office, Phnom Penh

Responsibilities

Create and maintain all databases required for testing and production environment
Monitor database performance including cluster and data guard status
Perform ongoing tuning of the database instances
Enhance database performance and ensure maximum uptime of the database
Provide technical support to application development teams or relevant teams
Perform backup and recovery of the databases
Apply database security patches
Any related tasks assigned by supervisor or management from time to time.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field
2 years of experience in Oracle Database Administration
Experience of Data Guard and Cluster
Experience of database security, backup and recovery, performance monitoring standards
Experience in Linux and Solaris OS
Strong command of Structured Query Language and Unix Shell Script
Understanding of RDBMS and XML Database Management Systems.
A strong desire to work in a team
High initiative, commitment, good communication, and problem-solving skills
Computer literacy and English language proficiency.

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Position

Post

Officer, Digital Platform

Working Station

Head Office, Phnom Penh

Responsibilities

Provide daily digital application support to internal users such as Internet Banking, Mobile Banking, etc.
Communicate with business users to understand the business needs in order to define project scopes and specifications of related digital applications
Analyze and troubleshoot issues in digital applications
Fix issues in digital applications and support testing with related stakeholders
Keep monitoring and resolving issues in help desk system
Constantly follow up the related stakeholders and vendors for root cause and solution
Conduct self-testing on digital application solutions before UAT testing
Set up the testing environments
Implement the solutions in production environment
Document the application user guide and provide training to the users
Deploy digital application patches
Manage multiple projects simultaneously
Any related tasks assigned by supervisor or management from time to time.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field
1 year of experiences in banking sector
Strong understanding of digital banking products and services
Experience in providing technical support to end-users in a related field
Ability to identify the root causes of application errors
Ability to keep up with innovation in application design
Experiences of in-house applications development is a plus
A strong desire to work in a team
High initiative, commitment, good communication, and problem-solving skills
Computer literacy and English language proficiency.

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Position

Post

Officer, BI Developer

Working Station

Head Office, Phnom Penh

Responsibilities

Communicate with business users to understand the business requirements in order to define appropriate report solutions
Build reporting and analyze data to present insights concisely
Design and develop reports on reporting tools
Maintain and enhance BI solutions and automated reporting
Maintain reporting source code and query
Keep monitoring and resolving report issues in help desk system
Constantly follow up the related stakeholders for root cause and solution
Deploy the reports in testing environment
Deploy the reports in production environment
Document the user guide and provide training to the users
Manage multiple projects simultaneously
Any related tasks assigned by supervisor or management from time to time.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field
1 years of experiences in data analysis, reporting platform, Oracle database, PostgreSQL, SQL Server and Data warehouse
Knowledge of reporting tools (Power BI, Oracle BI, Jasper Report)
Experience in Power BI is highly desirable
Good at logical analysis, data structure, and algorithms
Good understanding of banking products and services
Basic knowledge in Apache Tomcat, JBoss and Spring Boot is a plus
A strong desire to work in a team
High initiative, commitment, good communication, and problem-solving skills
Computer literacy and English language proficiency.

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Position

Post

Senior Officer, Cloud Infrastructure

Working Station

Head Office, Phnom Penh

Responsibilities

Design and maintain scalable, reliable AWS cloud environments
Analyze current infrastructure and recommend improvements to optimize performance
Develop and enforce best practices for cloud security, scalability, and reliability.
Automate cloud processes using Infrastructure as Code (IaC) tools.
Provide technical guidance and mentorship to team members
Stay up-to-date with AWS services and best practices
Monitor and manage cloud services to ensure they meet performance and security standard
Collaborate with vendors and stay current on cloud computing trends and technology
Report the task/project progress line manager
Any related tasks may assign by line manager from time to time.

Requirements

Qualification in Information Technology, Computer Science, Information Security, and other related degrees.
At least 2 years of cloud infrastructure.
Proficiency in AWS services (e.g., EC2, S3, RDS)
Relevant certifications (Ex: AWS Certified Cloud Practitioner, AWS Certified Solutions Architect)
Knowledge of infrastructure as code (e.g., Terraform, Ansible)
Understanding of networking concepts and security best practices
Excellent problem-solving and analytical skills
Good knowledge in both written & spoken English
Flexible and willing to learn and strong communication
Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill

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Position

Post

Officer, DevOps

Working Station

Head Office, Phnom Penh

Responsibilities

Assisting in implementing and maintaining version control systems, configuration management tools, and other DevOps-related technologies
Assisting in defining and setting development, test, release, update, and support processes for DevOps operation.
Perform root cause analysis of production errors and resolve technical issues and recommend the fix.
Work with software developers to ensure that development follows established processes and works as intended.
Monitoring and managing infrastructure, ensuring optimal performance, security, and scalability.
Ensuring compliance with industry best practices and organizational policies
Collaborating with developers and operational teams to automate and optimize CI/CD pipelines.
Implementing and monitoring containerization (e.g., Docker) and orchestration (e.g., Kubernetes).
Participate in System Testing and recommend improvements/fixing if any.
Assist and provide high quality demand analysis to support decision making at senior level or management.
Any related tasks may assign by supervisor or management from time to time.

Requirements

Candidate must possess at least Bachelor's Degree, Professional Degree, Master's Degree or equivalent.
At least 2 years of working experience in management filed.
Awareness of critical concepts in DevOps and Agile principles.
Experience as a DevOps engineer or in a similar software engineering role.
Proficiency with Git and GitHub workflows.
Familiarity with DevOps tools and technologies, such as ArgoCD, Docker, Kubernetes, and Ansible.
Experience with cloud platforms, such as AWS, Azure, or Google Cloud. Preferable AWS.
Working knowledge of various tools, open-source technologies, and cloud services
High degree of self-motivation and excellent interpersonal skills
Good at English and computer literation.
Flexible and willing to learn and able to work under pressure, honest, hardworking, good teamwork & interpersonal skill.

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Position

Post

Officer, Backend & API Developer

Working Station

Head Office, Phnom Penh

Responsibilities

Organize and participate the testing, evaluating for the new system.
Joint develop and implementation related system, backend system development.
Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need.
Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully.
Executed the checklists and report the task progress to supervisor.
Support the users including the procedural documentation and relevant reports related system
Provide the training if the related system has been implemented.
Report the task/project progress to supervisor.
Any related tasks may assign by supervisor or management from time to time.

Requirements

Qualification in Information Technology, Computer and Science, Information Security, and other related degrees.
At least 2 years of development experience.
Experience in backend system development, Spring boot Java
Database: MySQL, SQL Server and Oracle.
Experience in HTML, Java, XML, JSON, RESTfull API ..etc.
Experience in resolving issue in term of technical support and document preparation for future reference.
Good knowledge in both written & spoken English
Flexible and willing to learn
Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill

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Position

Post

Senior Officer, Video Editor

Working Station

Head Office, Phnom Penh

Responsibilities

Work closely with internal team to support video editing including reviewing footage, recording footage, making editorial decisions, rough cuts, audio adjustment, color correction, & final editing using Adobe Premiere, After Effect, Cinema 4D…etc.
Able to advise for team of trending animation/techniques/technology which improve the video quality performance
Create and design motion graphics for various video projects, including promotional videos, social media content, and explainer videos
Able to use camera equipment and smart phone to record footage
Create motion graphic 2D & 3D animation
Process to deliver the predetermined video standards and quality
Performing the full range of editing works from splicing, to sound balancing, color correction, and color grading
Reviewing the script to better understand the video production requirements
Editing raw footage content and cutting video sequences to ensure that concepts are translated effectively
Organizing and managing all audio and video assets to ensure a smooth workflow
Other tasks as assigned by the line manager

Requirements

Bachelor’s degree in film studies, cinematography, or related field
English writing and speaking in Medium level
Hands-on experience with editing software, including Adobe After Effects, Adobe Premier, Cap Cut, Final Cut Pro X, Lightworks, plus Blender
Creative and artistic skills
Familiarity with 3D composition and special effects
Portfolio of completed film productions, motion graphic
Creativity mindset with a “Can-do” attitude
Ability to work in a Diversity & Inclusion team environment
Be able to work independently

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Position

Post

Senior Officer, Graphic Design

Working Station

Head Office, Phnom Penh

Responsibilities

Transferring content ideas to be visual storytelling that engages, informs, and inspires (in both print and electronic media)
Designing and consulting the company’s POS collaterals (brochures, leaflets, boxes, cards, banners, etc.)
Editing compelling short & simple social videos (basic requirements)
To propose/layout our product landing pages, blog pages, website key visual, etc.; on Figma
Collaborating with Brand team to brainstorm and conceptualize visually appealing concepts;
Understanding and applying brand guidelines, ensuring all the visual styles, tone, and moods will follow brand direction;
Identifying flaws and proposing solutions that improve design capabilities;
Assisting in preparing the creative brief. Working with vendors, such as storyboarding, art directing, key visual development, etc.;
Organizing and managing digital assets, ensuring easy accessibility for the team;
Be involved in meetings to discuss concepts and ideas for design layouts, colors, images and other matters concerning overall graphic design;
Project management by coordinating with internal (marketing, Biz Units) and external parties (outside agencies, printers);
Stay up-to-date with industry trends and technologies to continually improve and adapt creative processes.

Requirements

An association or bachelor’s degree in graphic design or related field;
Minimum 3 year’s experiences as a Designer/ Video Editor;
Good at English and Khmer language;
Proficiency in editing tools such as Adobe illustrator, In-Design, After Effects, Capcut, Premiere Pro and Photoshop; Figma
Experience in printing marketing materials is a plus (flyers, brochures, cards, booklets, etc.);
A strong portfolio showcasing your graphic design and motion graphics work;
Creativity mindset with a “Can-do” attitude and open to feedbacks;
Ability to work in a Diversity & Inclusion team environment;
Excellent communication and teamwork skills.
The bank will provide Macbook and other working accessories (hub, bag, book, etc.)

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Position

Post

Director, Corporate Banking

Working Station

Head Office, Phnom Penh

Responsibilities

Develop, execute, review and monitor annual budgets and business strategy, and annual operating plan and resources planning.
Drive sales team performance, monitor / review the Corporate Banking portfolio by segment on an overall basis and by product, corporate profile on periodic basis to evaluate the quality and performance of the portfolio.
Implement the bank’s approved strategy / plan to facilitate achievement of related short- and long-term business goals in the most effective and efficient manner.
Develop and manage targeted Corporate Relationships by extending capital, developing robust multi-product account plans, and delivering banking solutions. This is inclusive of financing, capital raising, advisory, treasury management and risk management solutions.
Develop and maintain solid corporate relationships with the all the major corporates
Coordinate Corporate Banking marketing initiatives with marketing department to maximize cross-selling of the bank products and services
Oversee the overall action plans for addressing control weaknesses or compliance issues noted by Internal Audit Department, external auditors, or the Compliance function.
Conduct training to other departments including but not limited to Product Sales and Contact Center.
Perform other duties as assigned by the line manager and bank.

Requirements

8 to 10 years of experience in banking experience around corporate and / or business banking
MBA / Post-Graduate in business management, finance, or statistics.
Excellent communication skills with proficiency in written and spoken
Excellent product knowledge in credit management and lending, trade, treasury, Global Liquidity and cash management, insurance and investment, and private banking
Good knowledge of banking operations, Finance, Control and Risk Management.
Good internal and external stakeholder relationship management track records.
Good knowledge of lending and portfolio management

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Position

Post

Senior Officer, Legal and Compliance

Working Station

Head Office, Phnom Penh

Responsibilities

COMPLIANCE MATERS
develop core policies (e.g. compliance policy, AML/CFT policy, KYC policy…) and develop a risk-based compliance program and planning with sufficient monitoring and testing.
ensure compliance with internal policies and promote compliance culture.
making inquiries into compliance incidents and carry out further investigations as appropriate.
implementation of the policies for AML/CFT measures; the appropriate AML/CFT procedures including customer acceptance policy, customer due diligence, record keeping, on-going monitoring, reporting of suspicious transactions and combating the financing of terrorism are implemented effectively;
regular assessment of the AML/CFT mechanisms to ensure that the mechanisms are sufficient to address the changing trends;
the channel of communication from the respective employees to the compliance officer is secured and that any information is kept confidential;
compliance with the AML/CFT legal and regulatory requirements
the identification of money laundering and financing of terrorism risks associated with new products or services or arising from the reporting entity’s operational changes, including the introduction of new technology and processes.
response to regulatory findings, deficiencies and violations.
act as a key contact between BIC Bank and regulators.
participate in the consultative process on draft regulations as requested by regulators.
prepare the letter for response to Deika from NBC, GDT, Court and relevant Ministries
assist manager/head of legal and compliance to produce all reports both internal and external organization.
LEGAL AFFAIRS
Provide and keep legal update to the management and relevant departments.
Prepare letter for submit to the regulators for request approval or inform.
Review all documents but limited to POA, Agreement/contract, policies, procedures/processes and guidelines, TOR, Terms and Conditions and other as required.
Communicate with lawyers.
Prepare and support the Trust affairs.
Fulfill other tasks as required.

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Position

Post

Manager, Relationship
Management - Deposit

Working Station

Head Office, Phnom Penh

Responsibilities

Promote Deposit products both FD and CASA.
Manage/organize/support promotional activities, product launch, and information distribution.
Oversee/manage the servicing of customer accounts.
Cross sell other bank products – remittances, retail loans, etc.
Provide superior customer service and solution to customer's financial needs.
Deal proactively with the bank customers to fulfill their banking requirements and solve their queries efficiently.
Assist in ongoing services related initiatives/projects and Marketing activities to support company business.
Monitor and track bank deposit rates and feedback for ALCO/Treasury.
Conduct customer satisfaction surveys and feedback program.
All other matters ancillary to the above and to perform any other related duties that Management and Head of Marketing may require from time to time.

Requirements

Degree in Marketing, Business or any related discipline.
Minimum 2 years relevant working experience with commercial bank
Good English communications, Thai speaking
Good English communications, Vietnamese speaking
High Commitment, willing to achieve assigned target.
Effective presentation and communication skills, good at social-networking.
Able to interact confidently at all levels.
Possess positive attitude, good character, enthusiasm and willingness to work both independently and as a team member.
Willing to work under pressure
Highly skilled customer service
Strong clientele base
Literate in Microsoft software

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Position

Post

Manager, IT Audit

Working Station

Head Office, Phnom Penh

Responsibilities

Assist Head of Internal Audit in preparing and execution of annual IT and IS audit plan and strategy
Monitor and control all processes and activities of IT and IS Audit
Perform regular audits and documentation related to f IT & IS and related fields in accordance with established internal audit programs, annual internal audit plan, audit policy/procedures, and audit manual
Responsible for examining and evaluating the adequacy and efficiency of business process the Bank as assigned by management of internal audit department
Development of internal audit procedure and technique to analyze the effectiveness of internal control system, risk management, and corporate governance system of the Bank
Ensure the risk identification operationally is performed effectively, reducing where possible the scope of review without reducing the provision of assurance
Perform the surprised audit as scheduled
Active good and professional communication and engagement with business units of the bank
Ensures that audited department complies with internal policies and find the weakness points in policies and procedures to provide recommendation
Ensure the accuracy and correctly of internal audit writing and timely submission to other stakeholders
Conduct follow-up audits to monitor management’s interventions
Organize personal effort along with those of junior auditors to be risk-based, productive, and efficient at all times
Direct and guide the subordinate staff when and where applicable
Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards
Perform other related duties as assigned

Requirements

Bachelor’s degree in Computer Science, Information System or related fields with sufficient courses in Information Technology, Information Security, Digital, Cards
CIA, CISA, CISSP, CRISC and/or advanced degree (MBA, MS) are a plus
Sound knowledge of Bank policy, procedures, program, guidelines, memos, risk and regulatory compliances is an advantage
Minimum 3-5 years of working experience in IT & IS audit role and managing audit team
Strong understanding of system security, IT & IS governance, controls, vulnerabilities, IT & IS compliances and assessment tools
Having good analytical skills and attention to detail
Having good interpersonal skills
Being keen to learning new things
Effective communication
Good command of Khmer and English
Good interpersonal skill, self-motivated and loyalty
Able to travel to provinces
Dependability, cooperation and able to work under pressure
Knowledge of Microsoft Word, Excel, PowerPoint and Internet & Email

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Position

Post

Senior Officer, Operational Risk

Working Station

Head Office, Phnom Penh

Responsibilities

Maintain the development and implementation of the operational risk management framework
Develop and oversee the execution of the RCSA program
Oversee the development, testing, and maintenance of the Business Continuity Plan (BCP)
Conduct risk assessment of new product development and observation of product UAT testing
Design and implement a system for KRI identification, monitoring, and reporting
Develop and implement a standardized incident management process
Review and maintain operational risk policies and procedures up to date
Conduct risk training and awareness sessions for staff
Analyze operational risk data and prepare reports for management
Stay informed of current trends and best practices in operational risk management

Requirements

Bachelor's degree in Finance, Banking and Risk Management or a related field (Master's degree preferred)
Minimum 1 years of experience in operational risk management
Proven experience in RCSA, BCM, KRI development, and incident management
Strong understanding of operational risk frameworks and best practices
Excellent communication, analytical, and problem-solving skills
Ability to work independently and as part of a team
Proficient in MS Office Suite

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Position

Post

Senior Officer, Copywriter

Working Station

Head Office, Phnom Penh

Responsibilities

60% Copywriting:
Read, understand, and write following the brand communication guidelines
Develop and maintain a consistent brand voice and tone across all communication channels, ensuring content reflects the bank's image and messaging strategy
Writing and editing variable formats of content including website copy, blog posts, white papers, social media posts, newsletters, brochures, etc.
Supporting and collaborating with the agencies about content on web, app, other platforms
Implementing & reviewing content in Khmer, and English language. Chinese is a plus
Have a creative mindset and skill set for word-playing
20% Content Strategist:
Propose and develop creative copy concepts that effectively communicate the bank's unique value proposition. Present ideas to stakeholders and refine concepts based on feedback
Utilize SEO best practices to optimize content for search engines and enhance online visibility. Incorporate digital marketing principles to drive engagement and conversions
Supporting & reviewing the creative vendor’s outputs, ensuring brand consistency
Acting as a local expert: Counseling about local trends, behaviors, and insights in terms of content in the Cambodia market
Coordinating with designers to release visually appealing elements into digital campaigns
Adjusting content writing style & keyhook based on content performance report
20% Others:
Support the development of product content for business materials such as sales decks, POSM (Point of Sale Materials), and other marketing collateral
Collaborating with the Marketing team and other departments to deliver tasks
Updating and reporting monthly to the line manager

Requirements

BA degree in Marketing, Journalism, Advertising, Media & Communications, Linguistics or related disciplines
At least 4 years of relevant experience as a Copywriter or Content Marketer position (experience in Banking/Fintech companies: Financial Institution, Advertising Agency, Public Newspaper preferred)
Proficient in English and Khmer language, both speaking and writing. With Chinese is a plus
Familiar with various content formats of social media and digital platforms (Facebook, LinkedIn, Instagram, Youtube, Tiktok, Website, etc.)
Proven record with a diverse portfolio showcasing your relevant work
Creativity mindset with a “Can-do” attitude
Ability to work in a Diversity & Inclusion team environment
Be able to work independently

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